Terms of Business

1. Who you are dealing with

Your Way to AI Ltd, a company registered in England and Wales, company number 17341557. Registered office: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE. Director: Luke Povey. Contact: WhatsApp 07777 278337, hello@lukepovey.co.uk. Not VAT registered; no VAT is added to any price on this site.

Your Way to AI Ltd holds professional indemnity and public liability insurance: [INSURER, POLICY TYPE, COVER AMOUNT AND POLICY NUMBER TO CONFIRM]. A certificate is available on request.

I am an independent business. I am not affiliated with, endorsed by, or a partner of Anthropic, OpenAI, Google, Meta, Shopify, Cloudflare or any other provider whose tools I use, and I receive no commission from them.

2. Using this website

The content on this site is general information, not advice for your situation. Nothing here is legal, financial, tax, accounting or regulatory advice.

Do not misuse the site: no attempts at unauthorised access, no scraping, no copying of the content, design or code without written permission. Links to other websites are provided for convenience; I do not control them and am not responsible for them.

Portfolio screenshots and testimonials are shown with the client's permission. They describe that client's project only and are not a promise of the same result for you.

3. The services

• Website Design and Build: a website built from scratch, or a rebuild, to the scope in your proposal, with two rounds of changes, each round sent as one batch.
• AI Automation: a system built on tools and accounts you already use, to fix one agreed problem, at a price agreed in writing before work starts, either one-off or monthly.
• Google Review card: a tap-to-review card, included free with a website build or £25 on its own, guaranteed for 6 months against defects.
• Hosting and updates: an optional monthly service covering hosting, SSL, security updates, backups and 30 minutes of change work per month.

Anything not listed in your proposal is out of scope and will be priced separately in writing. A free homepage mockup is a sales sample: it stays my property until you pay a deposit, and I may reuse the design if you do not go ahead.

4. How I work, including AI tools

I use artificial intelligence tools at every stage of the work: planning, writing and editing copy, generating and editing images and layouts, writing, reviewing and testing code, finding and fixing bugs, building automations and integrations between your systems, drafting documents and messages, and checking my own work. Some of what you receive will have been produced or assisted by AI and then reviewed by me. By instructing me you agree to this way of working. The full detail is in the AI Policy, which forms part of these terms.

AI tools can produce output that is wrong, out of date, biased, or that resembles existing material. I review deliverables before they reach you, but I cannot check every fact about your business, and I do not warrant that AI-assisted output is free of errors. You must review everything before it goes live or is relied on, and once you approve a round of changes or a go-live, the content is treated as checked and accepted by you.

Website code, automations and integrations may be tested with AI tools and automated test suites. Testing reduces bugs; it does not eliminate them. Software is delivered on the basis that minor defects may exist and will be fixed under the support terms in your proposal, not on the basis that it is perfect.

5. Prices, deposits and payment

Prices on this site are the standard prices for the standard scope. Where your needs go beyond that, you get one written price before work begins. A written proposal is valid for 30 days.

Website builds: deposit to start, balance before go-live, or 3 monthly payments where offered. The site is not put on your domain until the balance, or the first instalment plus any agreed deposit, has cleared. AI automation: the agreed set-up price is payable before the automation is switched on; monthly fees are payable in advance.

Invoices are due within 7 days unless your proposal says otherwise. I may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue business invoices, and may pause work or hosting on overdue accounts after reasonable notice.

Instalment plans: if an instalment is missed and not paid within 14 days of a reminder, the full outstanding balance becomes due immediately.

6. Website builds

Two rounds of changes are included. A round is one batch of changes sent together. Changes beyond two rounds, new pages, shops, booking systems, third-party integrations and anything not in the proposal are priced separately.

Build time is usually 2 to 3 weeks from deposit and receipt of your content. Dates depend on you supplying content and feedback promptly; delays on your side extend the timeline and, after 60 days of inactivity, I may close the project and invoice for work done.

You must own, or hold a licence for, everything you supply: logos, photographs, text, video, fonts, and material about your staff and customers. You confirm this when you send it, and you indemnify me against any claim that material you supplied infringes someone's rights or breaks the law.

Regulatory wording is your responsibility. If your trade requires registrations, certifications, licences, disclaimers or specific wording (for example Gas Safe, FCA, health claims, food or medical rules), you must tell me and check the finished wording. I build what you approve.

I do not guarantee search rankings, traffic, enquiries, review counts or sales. Nobody honestly can.

On full payment you own the finished website and its content. Your domain is registered in your name on your own account. Tools, templates, libraries, snippets and know-how I reuse across projects remain mine, licensed to you for use in your site. Third-party components stay under their own licences.

7. AI automation and integrations

An automation is built on third-party services (for example your booking system, email, accounts software, messaging or AI providers) under their terms, which you accept directly with them. Their prices, features, limits and terms can change or be withdrawn at any time, and that is outside my control. If a change breaks an automation, I will tell you the options; the fix is priced separately unless a monthly fee you pay covers it.

Automations that send messages to your customers do so in your name. You are responsible for the messages your business sends, for having the right to contact those people, and for complying with the law on marketing, data protection and your sector. Where AI drafts or classifies content, it can get it wrong; you agree to keep a person able to review, and to check outputs that carry financial, legal, health or safety consequences.

You remain the data controller for your customers' data at all times. Where I process personal data on your behalf while building or supporting an automation, I act as your processor on your written instructions; a data processing agreement is available on request.

If you stop paying a monthly fee or end the arrangement, the automation is switched off. Nothing else breaks. Your accounts and data stay yours.

8. Hosting and updates

Optional, £20 a month, billed in advance, cancellable by either side with 30 days' notice. Includes hosting, SSL, security updates, backups and 30 minutes of change work per month; unused minutes do not roll over. New pages, redesigns and new features are priced separately.

Hosting runs on third-party infrastructure. I aim for high availability but do not guarantee uninterrupted service, and I am not liable for outages, data loss or security incidents caused by the infrastructure provider, your own accounts, or attacks that reasonable measures could not prevent. Backups are taken as described in your proposal; you should also keep your own copy of anything you cannot afford to lose.

If fees are unpaid 30 days after the due date and after reminders, hosting may be suspended. If you leave, I hand over your files and help you move. I never hold a website, domain or account hostage in a dispute.

9. Google Review cards

Cards are guaranteed for 6 months from delivery against failure to work. Replacement is the sole remedy. The guarantee does not cover physical damage, loss, or your Google listing being suspended, removed or changed by Google. Reviews are written by your customers; I do not write, buy or guarantee reviews, and you agree to use the card in line with Google's rules.

10. Cancellation and refunds

Consumers (individuals buying outside a trade or business) have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask me to start within those 14 days, you pay for work done up to cancellation. Businesses do not have that statutory right.

Deposits are non-refundable once work has started, because they pay for the work. If you cancel a build before go-live, you pay for work completed to that point, up to the full price. Monthly services can be cancelled with 30 days' notice; payments already made are not refunded.

I can end an agreement, with a refund of any unused prepaid amount, if you become abusive, ask me to do something unlawful, or do not respond for 60 days.

11. What I need from you

• Content, logins, access and decisions in reasonable time.
• Feedback as one batch per round.
• Honesty about your systems, obligations and anything confidential I should not see.
• That you will not use anything I build for unlawful, deceptive, harmful or infringing purposes.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Consumers keep all their statutory rights.

Subject to that, my total liability to you in connection with any piece of work, however arising (contract, tort including negligence, breach of statutory duty or otherwise), is limited to the fees you have paid me for that piece of work in the 12 months before the claim.

I am not liable for loss of profit, revenue, business, goodwill, opportunity or data, for business interruption, for regulatory fines, or for any indirect or consequential loss, even if I was told it might happen.

I am not liable for loss caused by: content, data, material or instructions you supplied; your failure to review or approve work; changes, outages, price rises or withdrawal of third-party services or AI providers; your own accounts, passwords or staff; anything you or a third party change after handover; or reliance on AI-assisted output that you had the opportunity to check.

Any claim must be notified to me in writing within 6 months of the go-live or delivery it relates to.

13. Intellectual property and portfolio use

You own your finished site and content on full payment, as described above. I keep the right to reuse my own tools, code patterns, layouts and techniques.

Unless you tell me in writing before go-live, I may show your project (name, screenshots, a short description and any testimonial you provide) in my portfolio and marketing. You can withdraw this at any time by messaging me and I will remove it within 14 days.

A small "website by Your Way to AI" credit may appear in the footer of sites I build. Ask and I will remove it.

14. Confidentiality and data

I treat your business information as confidential indefinitely and use it only to do the work. The Privacy Policy explains how personal data is handled, and the AI Policy explains what does and does not go into AI tools.

15. Events outside my control

I am not responsible for delay or failure caused by events outside my reasonable control, including illness, outages of third-party services, changes to AI providers' tools or terms, internet failures, or actions of hosting and domain providers. I will tell you and do what is reasonable to work around it.

16. General

These terms, your proposal, the Privacy Policy and the AI Policy are the whole agreement. If any part is found unenforceable the rest still applies. Neither of us can transfer the agreement without the other's consent, except that I may use subcontractors and tools under my responsibility. Changes to these terms apply to new work from the date shown on this page; the version in force when you agreed a proposal applies to that work.

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. If there is a problem, tell me first and give me 14 days to put it right before taking it further.