At 23, an uninsured driver took nearly everything. Rebuilding is what I know.
"There's a reason my whole business runs on WhatsApp and voice notes. I know exactly what it's like to dread a ringing phone. Nobody who contacts me will ever be pushed into one."
The crash
I was 23. Hit head-on at 60mph by an uninsured driver who fled the country and never faced a thing. Fractured spine, tendon and ligament damage, carpal tunnel in both hands. Surviving it turned out to be the easy part.
What it cost
Sat at the table with a bowl of cereal, hands so numb the spoon just dropped — again and again. Twenty-three years old and I couldn't feed myself breakfast. The PTSD took the rest: I stopped answering the phone, then lost the job, then the flat. In the space of months, the lot.
The rebuild
Years of physio and therapy, and one rule — do something uncomfortable every single day. I drove to Scotland and back just to prove I could sit in a car again. Taught myself to speak on the phone again, one dreaded call at a time. Then I found AI, and it became the thing I rebuilt with, all the way up to regional manager with the company car. Then I handed it back and moved to shift work, because shifts give me real days off to do this properly.
So when I sit in your business and find where the hours are going, I'm not selling you software. I'm handing you the same way out I found.